RRW - Owner FAQ

Residential Rentals West, Inc.

"Your partner in rental property care"

ANSWERS TO COMMON QUESTIONS

How do you advertise your vacancies?

We start the marketing process at the time we receive a 30-Day Notice from your resident. Your property will appear on our vacancy list that is posted on the internet. We will also place a sign on your property giving all drive by rental prospects and neighbors an opportunity to request rental information before the prior tenants have vacated. Approximately 1 out of 4 prospective tenants view available homes from signage at the property. We will also advertise in the Sunday edition of the Oregonian to give you the needed exposure to rent your property as quickly as possible.

How quickly do you contact me when my property comes vacant?

We will send you a letter in the mail, or electronically if possible, when we first receive the 30 Day Notice to Vacate. This letter informs you of the move out date and the projected rent for the property. When the property is vacated, we will go inspect it to determine what needs to be done to make it rent ready again. We will then contact you with our repair list (if any) and the projected costs.

How do you screen applicants?

We require a detailed written application from each adult and photo identification. A credit check will reveal hidden addresses and pay history. If the credit history passes our requirements we will verify all addresses lived at and talk to the owner about those previous tenancies. Our access to tax records will allow us to verify ownership. We will also verify employment and income levels. No applicant will be approved until all questions are answered to our satisfaction.

Who pays for repairs to vacancies?

After the move-out inspection, we will determine who is responsible to pay the bills to bring the property back to the condition it was in prior the resident moving in. We are allowed by law to charge the resident's deposit for rent, damages above normal wear and tear, and cleaning. We will charge the resident for everything that they should be charged for. We want you to know that we consider this an important time in the management cycle, and we will protect your interests.

When will I get my report and check?

All rents are due on the first and considered late if received after the 5th of the month. All owners checks are mailed or electronically transferred by the 20th, but we will always strive to deposit monies due as early as possible. Please ask if you have any special requests.

Who handles problems late at night?

Our 24 Hour Hotline will take the residents call and page the manager on call. We will then talk with the resident to determine how to proceed. Many times we solve a problem over the phone or by simply calling one of our plumbers that we have access to 24 hours a day.

Can the tenant get my phone number and address?

Residential Rental West, Inc. is here to protect your confidentiality. We will not release any information about you to anyone without your approval. Be aware that anyone can access the county tax records. If this is a concern, call your county offices to determine an acceptable course of action.

Are you the cheapest company in town?

Possibly. Our management fees are very competitive and we certainly are not the most expensive. We are experienced and committed to get the best resident at the highest possible rent. In addition, we don't charge extra or hidden fees for the day to day operations. Most companies charge a full half months rent for all new leases in addition to a administration fee or Lease renewal fee. We simply charge a Tenant Placement fee of $200. When ALL fees are considered, we are less expensive than most companies around.

Why should I choose Residential Rentals West, Inc.?

When we say, "Your partner in rental property care", we mean it! We have the experience and the wherewithal to care for your property as if it were our very own residence. You can expect our diligence in all tasks regarding the comfort, safety and value of your home for you and your tenants. Call (503) 799-3675 to sign up with Residential Rentals West, Inc. today!